Home Empleo – Customer service manager

– Customer service manager

by Editor

Fuente: www.elempleo.com


We are looking for our Customer Service Manager. Home office Enabling the service team to be customer-centric and provide an amazing experience, and doing so by keeping them accountable and removing roadblocks

Knowing the organization’s products inside and out to step in on escalated customer issues that the team is unable to resolve

Measuring and reporting to other stakeholders regarding the efforts and successes of the customer service department

Continuing to iterate ways to improve performance, efficiency, and efficacy based on metrics and customer feedback

Providing insights from customer data to the marketing and sales departments in an effort to continue growing the organization and reducing churn

English and Spanish

Google review campaigns

Audit calls and messages

Work to improve our platforms

-Create strategies for the entire company to improve its customer service.

Measure KPIS and all indicators and create strategies to work the % low

Have contact with customers and prospects or tenants and be able to give attention to complaints, suggestions, claims and congratulations

Work on internal and external campaigns to improve communication and customer service

Must have experience in the position or similar, know about KPIs and indicators, and experience in management and training of the person

Monday to friday 8-9 to 4-5, Salary 4,500 plus internet subsidy indefinite contract


$4 a $4,5 millones


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