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– Call center agent

by Editor


Job Responsibilities

• Contact customers to determine reason for payment delinquency and negotiate payment commitment

• Confirm and/or negotiate payment arrangements; research any discrepancies

• Respond to customer inquiries via telephone, Shaw workflows, CRTS and/or e-mails within established time frame.

• Evaluate accounts to find a win/win solution to avoid repossession loss.

• Document all accounts accurately, clearly and concisely noting reason for hardship and potential repossession loss.


• B2+ – C1 in English

• Full time availability

• Prior experience in financial services or similar industry preferred.

• Associate’s degree or Bachelor’s degree in business.

• Ideal agent will have debt collection experience with strong communication, negotiation, and sales skills. The ability to problem solve, analyze the situation and sell the resolution to the customer.

• Excellent listening, oral – written communication skills, attention to detail, persuasive negotiation skills, basic typing/data entry skills, strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, and ability to multitask

• Highly motivated with a drive to succeed, be customer service orientated, and have the ability to problem solve while staying focused in high volume environment.

• Detailed orientated to explain contract and balance details and open disputes as needed.

• Collector should be highly motivated and driven to succeed while possessing customer service soft skills.

About the job

• 100% on-site vacancy (Cll 67 #7 Caracol radio building)

• Indefinite term contract directly with the company

• Schedule Monday to Friday from 10 AM – 6 PM

• 3 weeks of training

• Basic salary 2.600.000 + commission 200 COP + hiring bonuses (400.000 COP 1st at the end of training, 2nd and 3rd months of production) + permanence bonuses (from first 6 months to first 3 years)

$2,5 a $3 millones

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